Refund Policy

Last Updated: April 20, 2026

Purchases

NiyaSuite services are sold as digital goods that provide access to our audio processing services. Due to the nature of our services, purchases are final and non-refundable once processing has begun.

Eligibility for Refunds

We may consider refund requests in the following situations:

• A purchase was made but the service has not been used for any processing.
• A processing job failed due to a technical error on our end and the run was not automatically returned to your account.

Non-Refundable

• Service runs that have been used for processing, even if you are unsatisfied with the results.
• Subscription allotments that have expired at the end of the billing period.
• Change of mind after a purchase has been made.

Failed Processing

If a processing job fails due to technical issues on our end, the service run will be automatically returned to your account. No manual request is needed.

How to Request a Refund

To request a refund for an eligible unused purchase, please email us at team@niyaaudio.com with:

• The email address associated with your NiyaSuite account.
• Details of the purchase you'd like refunded.
• The reason for your refund request.

Refund requests are reviewed within 5 business days. Approved refunds will be returned to your original payment method via DodoPayments.